Frequently
Asked
Questions
WHAT DOES C-MARKET DO?
C-Market helps brands and third-party sellers manage the work behind successful marketplace selling. Our services include listing creation and optimisation, product data and imagery, account support, GTIN and compliance assistance, promotions, advertising and ongoing marketplace operations.
WHICH MARKETPLACES DO YOU SUPPORT?
We support major South African marketplace channels, including Takealot, Amazon South Africa, Makro, Bob Shop and other suitable platforms. The recommended channels and exact scope depend on your products, category and business goals.
DO I NEED AN EXISTING MARKETPLACE ACCOUNT?
No. If you are new to marketplace selling, we can support account setup and onboarding. Marketplace approval, verification and category eligibility remain subject to each platform’s requirements.
HOW LONG DOES IT TAKE TO CREATE OR IMPROVE LISTINGS?
Timing depends on the number of products, the quality of the information supplied and the marketplace requirements. Once we review your catalogue, assets and priorities, we will provide a practical scope and timeline.
CAN YOU FIX EXISTING LISTINGS OR ACCOUNT PROBLEMS?
Yes. We can audit existing listings, investigate errors, address rejected or suppressed products and support marketplace case follow-up. Resolution times and final decisions remain controlled by the marketplace.
WILL YOU NEED ACCESS TO OUR MARKETPLACE ACCOUNT?
Some services require authorised account access so we can manage listings, cases, campaigns or account health. We use role-based or collaborator access where the marketplace supports it and agree on the required level before work begins.
DO YOU MANAGE MARKETPLACE ADVERTISING AND PROMOTIONS?
Yes. We can plan, set up and optimise sponsored campaigns, brand stores, promotions and seasonal activity. Advertising spend is separate from our management fees and remains under your approved budget.
HOW DOES C-MARKET PRICING WORK?
Pricing is based on the number of products, marketplaces, current account condition and level of ongoing support required. After an initial discussion, we provide a tailored scope and proposal rather than forcing every seller into the same package.

