Frequently Asked Questions

What is C-Market?

C-Market is an online store that offers near cost price goods to clients of Code & Copy. A Code & Copy client can only receive these discounted items if they have an active marketing plan with Code & Copy. 

This doesn't mean you cant buy from us, we still offer great prices for the rest of the public, so go ahead an check out our shop

I'm a Code & Copy Client what now?

If you are a Code & Copy client, then you will e able to purchase on this site at near cost price. All you have to do is register an account here and use the coupon provided to activate your benefits. 

 

If you have any questions then contact your Code & Copy representative, they will give you all the details you might require.

Happy shopping! 

How Long does delivery take?

Delivery usually takes up 7 days to be completed depending on availability. In the case that your order might be delayed we communicate this delay to you.

What if my item is on back-order?

In the case of your item being on back-order, we will notify you about delivery time and availability in the case of the item not being available we will process a full refund within 7 days

What about refunds?
  • Refunds will only be processed if you did not receive the item you order
  • If the product you ordered is defective in which case the purchaser will be liable for return delivery costs, after analysis of the product and the defect is confirmed will we process your refund.
  • There are no refunds on small consumable good liker stationary or toners and inks.
  • Any unopened Goods will receive a full refund upon return delivery
What about insurance for delivery?

Any item purchased with a value under R1 000 will be automatically covered, if the value exceeds R1 000, you have the option to add insurance of 2% of the initial purchase, which will cover up to R10 000. If the item exceeds this amount please contact us before processing your order so that we may re-evaluate your delivery and insurance type on the delivery.

You can read our full courier delivery terms and conditions here: 

https://c-market.co.za/trade-and-delivery-terms-and-conditions/

Please note there re some exclusions to the insurance clause:

IMPORTANT EXCLUSIONS:

13.2.5.1. Code & Copy Pty Ltd, C-market or The Courier Guy (TCG) is not responsible for the packaging of the customer’s parcel/s and shall not, under any circumstances be liable for any loss or damage to a parcel/s which was not adequately and appropriately packaged to withstand the ordinary rigors and risk of courier transit and road transportation. Code & Copy Pty Ltd, C-market or The Courier Guy (TCG) shall not courier or accept liability for any parcel exceeding the prescribed size limitation being 1m x 1m x 1m and 50kgs.
13.2.5.2. Code & Copy Pty Ltd, C-market or The Courier Guy (TCG) is not responsible for ordinary loss in weight or volume or ordinary wear and tear of the consignment.
13.2.5.3. Code & Copy Pty Ltd, C-market or The Courier Guy (TCG) is not responsible for loss, damage or expense caused by delay, even though the delay caused by a risk insured against.
13.2.5.4. Claims shall only be considered if the waybill has been endorsed, i.e. confirming the damage / loss on delivery or endorsed to read “not unpacked and checked”.
13.2.6. The Customer and/or Sender shall advise Code & Copy Pty Ltd, C-market or The Courier Guy (TCG) in writing, strictly within 48 hours, of the damaged / lost or stolen goods being delivered/or expected to receive, at claims@thecourierguy.co.za. No claims will be entertained if not received within the 48 hour notice period.

13.2.7. Code & Copy Pty Ltd, C-market or The Courier Guy (TCG) assumption of liability for the declared value of any one parcel, shall not exceed R30,000.00 (THIRTY THOUSAND RAND). In the event that the declared value exceeds R30,000.00, special arrangements must be made with Code & Copy Pty Ltd, C-market or The Courier Guy (TCG). The declared value must be substantiated, by a purchase invoice or an up to date valuation certificate from a professional valuator.

13.2.8. No assumption of liability by Code & Copy Pty Ltd, C-market or The Courier Guy (TCG) is extended to the following: mechanical or electrical goods unless in brand new and original packaging. Antiques or antiquities of any description, arms, ammunition, live animals of any description, bank and treasury notes, bullion, bulk cargo of any description, cash, deeds, designs, documents, explosives, furs, gold bullion, silver nuggets, models, molds, patterns, plans, precious metals, specie, travelers cheques, brass and scrap metal, seafood, fresh produce, frozen goods, aircraft.

13.2.9. All charges, including the fees charged, owing to Code & Copy Pty Ltd, C-market or The Courier Guy (TCG) in respect of the assumption of liability will be payable to Code & Copy Pty Ltd, C-market or The Courier Guy (TCG) as per the conditions of payment laid out in these conditions of carriage.
13.3. In the event of the customer wanting to lodge a claim:

13.3.1. The damaged goods must be returned to Code & Copy Pty Ltd, C-market or The Courier Guy (TCG) together with the original invoice reflecting the purchase price (proof of value) of the item. These are required for assessment and/or salvage prior to consideration of a claim. Should the damaged goods and proof of value of item/s not be received by Code & Copy Pty Ltd, C-market or The Courier Guy (TCG), Code & Copy Pty Ltd, C-market or The Courier Guy (TCG) shall not be obligated to honour its limited assumption of liability.
13.3.2. the customer shall be responsible for the first amount or excess amount as follows?
13.3.3. In the event of a hi-jack or theft a minimum of 15% of the declared value will be charged);
13.3.4. In the event of loss due to non-hi-jack or no theft a minimum of 10% (TEN PERCENT) of the declared value will for charged.
13.3.5. The excess will automatically be deducted prior to settlement.

 

 

 

 

I got the wrong items or an item was missed

In the case of receiving the wrong item, We will collect the item and process a full refund or if you'd like you may keep the item in which case no refund will be processed.

If an item was missed, please get in touch, we can either resend the item or process a full refund.

 

 

What is Code & Copy?

Code & Copy is digital agency focusing on web and app development, search engine marketing, Digital marketing like Google Ads and Search engine optimisation. have a look at their website here : codeandcopy.org