General & Returns policy
c-market has a fully integrated courier system. Costing of delivery and delivery options are built into the e-commerce website.
The cost is calculated accurately and at real time, which means that customers closer to the pickup address and densely populated areas do not have to pay higher rates to make up for customers further away.
In a nutshell: The advantages of a fully integrated courier system include:
- Increased efficiency
- Increased productivity
- Reduced delivery time
- Best possible price to the customers
We supply the following domestic services:
- Same day Express
- Overnight Express
- Budget Courier
- Road Freight
- Public Holidays
- Saturday Delivery
If there is no stock available, we will phone you to notify you of the problem and you’ll be able to cancel the order or wait for the backorder.
Items placed on back order are shipped as soon as they become available from the manufacturer.
You can transfer the amount for your transaction into our account directly. Our bank details are below.
Please note that Internet Transfers take up to 3 working days to clear and we will ship the goods once the transfer has cleared.
All transactions will be processed in South African Rands (ZAR).
All customer deposits and Internet Transfers need to be paid into the bank account details provided when an order is placed.
Please put your name and order number as the reference.
Please fax your confirmation through to the number is on the contact page.
Warranties and Returns
Items may be returned for refund or replacement subject to manufacturer and/or c-market restrictions. All product returns must have a Returned Merchandise Authorization (RMA) issued by c-market. Defective items may be returned for refund or replacement subject to the following restrictions:
- All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
- Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.
- Certain hardware items and all custom/special orders may only be returned for replacement and not for refund.
- All returns must be shipped freight prepaid.
- Any returns found to be non-defective are subject to a restocking fee of 15% and all non product related fees (shipping, transaction and insurance) are not refundable.
- If unopened goods are returned within 5 days, you will receive a refund excluding transport costs.